Terms and Conditions

Last Updated: 08/20/2026

Welcome to Number Two Crew. These Terms and Conditions apply to services provided by Number Two Crew, referred to below as “Number Two Crew,” “we,” “us,” or “our.” By requesting a quote, scheduling a service, or allowing work to begin, the customer agrees to these terms.

1. Scope of Services

Number Two Crew provides residential and commercial pet waste services, including dog waste removal, bucket service, and yard deodorizing.

The exact scope of work will be based on the quote, service agreement, invoice, or written confirmation provided to the customer. Any additional work requested outside the original scope may require revised pricing and approval.

2. Property Access and Preparation

The customer is responsible for providing safe and reasonable access to the areas included in the scheduled service.
Customers should unlock necessary gates or access points before the scheduled arrival.
Pets should be secured when necessary, and outdoor areas should be reasonably accessible. Number Two Crew is not responsible for delays or incomplete service caused by inaccessible areas.

3. Pre-Existing Property Conditions

Pet waste removal and yard deodorizing services may reveal existing lawn damage, bare areas, staining, drainage issues, landscaping damage, or other conditions that were present before service.

Number Two Crew is not responsible for damage caused by defective, unstable, deteriorated, previously damaged, or improperly maintained property features, fencing, gates, landscaping, or outdoor fixtures.

4. Weather and Service Delays

Weather conditions may affect the safety, timing, or quality of outdoor pet waste services. Number Two Crew may reschedule or pause work due to heavy rain, lightning, extreme temperatures, unsafe ground conditions, or other circumstances beyond our control.

Customers will be contacted as soon as reasonably possible when a weather-related schedule change is necessary.

5. Quotes, Payments, and Cancellations

Quotes are based on the information available at the time they are prepared. Pricing may be adjusted if the property condition, number of dogs, yard size, access requirements, amount of accumulated waste, or requested scope differs from what was originally described.

Payment is due according to the terms stated on the quote or invoice. Late payments may be subject to reasonable collection costs or fees where permitted by law.

Customers should provide reasonable notice when cancelling or rescheduling. A cancellation fee may apply when service is cancelled with insufficient notice or after the team has already travelled to the property.

6. Customer Responsibilities

Customers are responsible for providing accurate information about the property, number of pets, and requested service. Pets should be secured when necessary, gates should be accessible, and service areas should be reasonably clear.

The customer must inform Number Two Crew of any hazards, restricted areas, aggressive animals, damaged fencing, unstable surfaces, hidden obstacles, or other conditions that may affect safe service.

7. Service Results and Limitations

Number Two Crew strives to provide dependable, thorough pet waste services. However, some pet odors, stains, deeply embedded waste, lawn damage, or other property conditions may not be fully resolved through standard dog waste removal or yard deodorizing services.

Additional cleanup or treatment may require a separate quote and is not included unless specifically listed in writing.

Any concerns about completed work should be reported promptly so we can review the service and determine an appropriate resolution.

8. SMS Messaging Terms

By opting in to receive text messages from Number Two Crew, you agree to receive SMS messages related to your requested services, including estimates, appointment reminders, scheduling updates, service notifications, and customer care.

If you separately opt in to marketing text messages, you may also receive promotional messages, special offers, and other marketing communications from Number Two Crew.

Message frequency may vary. Message and data rates may apply depending on your mobile carrier and plan.

You may opt out of SMS communications at any time by replying STOP to any message. After opting out, you will no longer receive SMS messages from Number Two Crew unless you provide consent again.

For assistance, reply HELP to any message or contact Number Two Crew at (515) 401-3972 or [email protected].

Consent to receive marketing text messages is not a condition of purchasing any goods or services.

Mobile carriers are not liable for delayed or undelivered messages.

For information about how Number Two Crew collects, uses, and protects your information, please review our Privacy Policy.

9. Limitation of Liability and Contact Information

To the extent permitted by law, Number Two Crew is not responsible for indirect, incidental, or consequential losses resulting from delayed service, inaccessible areas, pre-existing property conditions, weather conditions, unsecured pets, or circumstances outside our reasonable control.